Pharmacy Director, OTC eCommerce Operations

Role Overview: This is an enterprise leadership position overseeing pharmacy eCommerce operations, digital fulfillment, inventory strategy, vendor partnerships and operational performance. Key Responsibilities: Direct pharmacy operations and strategic business initiatives. Oversee inventory, procurement and supply chain performance. Manage departmental budgets and financial targets. Lead operational teams and cross-functional initiatives. Drive efficiency, service quality and digital pharmacy transformation.

About the company

Kaiser Permanente operates an integrated healthcare system combining hospitals, medical facilities, health insurance and pharmacy services. The organization serves approximately 12.9 million members, with 40 hospitals and 610 medical facilities across its service regions.

About the role

Kaiser Permanente is seeking an experienced pharmacy executive to lead the strategic and operational direction of its OTC (over-the-counter) eCommerce pharmacy business. The Director will oversee a broad portfolio encompassing digital pharmacy operations, merchandising, pricing, product catalog management, fulfillment, customer service, inventory management, vendor partnerships and platform optimization. This position carries enterprise-level accountability for improving operational performance, strengthening pharmacy service delivery, optimizing costs and enhancing the customer experience. The successful candidate will work closely with senior pharmacy executives and cross-functional leaders across technology, finance, supply chain, legal and commercial operations. 2. Key Leadership Responsibilities Enterprise Pharmacy Operations Direct the strategic and operational performance of multiple pharmacy business functions. Establish operational priorities, performance standards and measurable business objectives. Oversee pharmacy workflows, service delivery and continuous improvement initiatives. Develop scalable operating models aligned with national pharmacy objectives. Digital Commerce & Business Optimization Oversee merchandising, pricing, product catalog management and digital fulfillment. Drive improvements in the digital pharmacy customer experience. Partner with technology teams to optimize pharmacy platforms and operational systems. Identify opportunities for business growth, process automation and operational efficiency. Inventory & Supply Chain Strategy Lead perpetual inventory development and implementation initiatives. Strengthen inventory accuracy, availability and utilization. Oversee vendor relationships and cross-functional supply chain coordination. Establish reporting mechanisms to monitor inventory performance and operational outcomes. Financial & Budgetary Management Oversee departmental budgeting, payroll and financial performance. Evaluate operating costs and identify cost optimization opportunities. Develop financial forecasts, resource plans and operational business cases. Ensure resources are allocated effectively against organizational priorities. People & Executive Leadership Lead and develop management teams and other senior operational personnel. Establish performance expectations and succession development priorities. Build collaborative relationships across regional and national pharmacy functions. Advise senior leadership on operational challenges, strategic opportunities and organizational improvements. Regulatory Compliance & Quality Ensure pharmacy operations meet applicable regulatory and organizational requirements. Oversee quality management initiatives and pharmacy safety practices. Evaluate regulatory developments and translate them into operational standards. Strengthen internal controls, accountability and enterprise-wide compliance. 3. Organizational Scope The Director will operate across multiple pharmacy functions and collaborate with: National Pharmacy Operations leadership. Pharmacy and clinical leadership teams. Finance and commercial operations. Technology and digital platform teams. Supply chain and external vendor partners. Legal, compliance and quality management functions. The position carries responsibility for multiple operational units, workforce development, financial oversight and cross-functional strategic execution.

What you bring

Executive Resume, Cover Letter and Executive Bio.